Help & FAQ

No. You can check out as a guest. A free account lets you track orders, save shopping lists, reorder and request quotations.

A trade account is for registered businesses. Once approved, you may receive customer-group pricing, quotations and additional payment options. Apply from the trade account page.

Yes. Prices are shown including VAT, with the excluding-VAT amount shown alongside. Zero-rated basic foodstuffs are marked as such. Your invoice shows a full VAT breakdown.

Many products can be bought individually or by the case, box or bale. The case price is usually lower per unit; the per-unit cost is shown under each price.

Some products have prices that drop when you buy more. The tier table on the product page shows each quantity break, and your cart applies the right price automatically.

You can pay by EFT using your order number as the reference, or pay at the branch when collecting. Orders paid by EFT are released once our accounts team has verified the payment in our bank account.

Yes. Use Quick order to enter SKUs or barcodes, paste a list from a spreadsheet, or upload a CSV file.

See Delivery information for current delivery areas, fees, minimum order values and lead times.

Please read our Returns policy for the conditions that apply, then contact us with your order number.