Returns policy
Template — requires approval
This page is a structural template. Its wording must be completed and approved by the business (and its legal adviser) before the store goes live. Bracketed items are placeholders.
[Introduce the returns policy and its relationship to the Consumer Protection Act, where applicable to the customer.]
Damaged, defective or incorrect goods
[How and within what period customers must report damaged, defective, short-delivered or incorrect goods.]
Change-of-mind returns
[Whether change-of-mind returns are accepted, for which product types, and conditions such as unopened packaging.]
Non-returnable items
[e.g. perishable, chilled or hygiene products — to be confirmed.]
Refunds
[How refunds are issued (EFT, credit note), and the expected processing time after a return is approved.]
How to request a return
[Contact channel, required information such as order number, and collection or drop-off process.]